NEW: Sunwing Provides Hurricane Irma Update


Sunwing continues to closely monitor Hurricane Irma and as of Sept. 6, the company has sent in or is in the process of sending 12 unscheduled flights to repatriate customers from the affected destinations.

Local representatives remain in regular contact with customers vacationing in these destinations, assisting them with making the necessary changes to their travel arrangements.

In addition, Sunwing’s hurricane policy has been extended to all southbound passengers that were scheduled to travel to any of destinations listed below between Sept. 6 and Sept. 10 inclusive.

Passengers have been provided with the option to change destination or rebook for travel at a later date.

The following is a summary of the special flight arrangements that Sunwing has put in place:

  • St Maarten/St Martin – Special flights were sent to St Maarten/St Martin on Sept. 5 to evacuate affected passengers. Southbound services due to operate Sept. 7 have been cancelled.
  • Dominican Republic – Special rescue flights operated today to Punta Cana and Puerto Plata, Dominican Republic to evacuate customers who were meant to be returning to Canada from Punta Cana Sept. 7 and from Puerto Plata Sept. 8. Southbound flights to Punta Cana have been cancelled on Sept. 6 and 7. Sept. 8 flights to Puerto Plata have also been cancelled.
  • Cuba – All southbound flights to Cayo Coco, Holguin, Camaguey and Cayo Santa Maria on Sept. 6, Sept. 7 and Sept. 8 have been cancelled. Special flights to Cayo Coco, Holguin and Cayo Santa Maria will be operating on Sept. 7 to repatriate customers due to return Sept. 8. Flights to Varadero and Manzanillo are scheduled to operate as normal on these dates. However the hurricane policy still applies for customers seeking to rebook or change destination.
  • The Islands of the Bahamas – The southbound flight to Freeport, Grand Bahama scheduled to operate Sept. 9th has been cancelled. A special flight will operate tomorrow to bring customers home early.
  • Florida – The southbound flights to Orlando and Fort Lauderdale due to operate Sept. 9 have been cancelled. A special rescue flight has been added on September 8th that will bring home customers from both destinations, including passengers on MSC Divina that will be docking earlier than scheduled in Miami on September 8th to avoid the hurricane.

All new flights times are being posted at http://www.sunwing.ca/arrdepinfo.asp as they become available.

 

Posted in Airlines, News

 

 

  • Rosibal

    St Marteen’s Sonesta hotels have released a statement announcing theor 3 hotels are closed for reservations until the end of the year due to hurricane damages. Our trip was supposed to go on 14/9 to one of these hotels but Sunwing still did not update their site regarding this nor is their hurricane policy extended beyond the 10th! I’d like to change my destination asap. Is there anyone i can talk to at Sunwing? The airport is damaged too.

    • Steph

      we are in the same situation. We were suppose to leave on Sept. 14, 2017 from Montreal. Any news from Sunwing?

      • Rosibal

        Yes! they will reroute all of us but they said to give them some time as their first priority is returning people home – do contact them on FB by instant message – they’ve been very responsive today. We would like to reroute to Mayan Riviera

        • Steph

          Any worries about the weather in Mexico for the nest two weeks? We are thinking to switch for Mexico too.

          • Rosibal

            No hurricanes passing there

  • Anita Darrell

    “Passengers have been provided with the option to change destination or rebook for travel at a later date”. Really? Not I?

    • Rosibal

      then you should call your travel agent to reschedule yours

      • Rosibal

        Got an email from sunwing forwarded by my agent: 3 options. Reroute to Riu Montwgo Bay, reroute elsewhere plus $50 for next booking. 3. Full refund.

        Riu Montego Bay has terrible reviews on Trip advisor. Riu owns Sunwing. No thank u.

  • Gina

    Sunwing…any concerns with flights going into Jamaica this coming weekend?

  • tyler montour

    Trying to change destination out of st.martin called sunwing they said we will get to u as soon as possible had to tell them about sonesta announcement

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