Dear Travel Agent,
We would like to inform you that from 2:00 pm EST on October 14, 2016 until October 15, 2016 Alitalia will implement an important upgrade of its airline reservation systems.
During this period, flights will operate as normal and your clients’ itineraries will not be affected. However GDS functionalities, and online and call center services will not be available.
You will not be able to complete the following services on behalf of your clients:
- Create and modify the bookings
- Purchase and issue new tickets
- Re-issue or re-validate tickets
- Purchase Ancillary Services
- Complete refunds and cancellations
- Use Web check in
- Use Self check in
Airport check-in will be available during the upgrade and extra staff will be available to assist passengers at the airport.
For flights departing on October 15 – 16:
- Tickets can only be issued until 4:00 pm EST on October 14, 2016: it is strongly recommended that you inform your clients to finalize the purchase of the tickets within that date
- Please inform your clients to check-in online as soon as possible before 2:00 pm EST on Friday, October 14
- Alternatively, check-in at the airport and arrive well in advance. Check-in counters will be open 3 hours before for domestic flights, and 4 hours for international flight
The links with GDS will be reinstated starting from Sunday, October 16; in detail:
- Sabre – October 16th
- Infini – October 16th
- Abacus – October 16th
- Amadeus – October 16th
- Galileo – October 16th
- Apollo – October 16th
- Worldspan – October 16th
- Axess – October 16th
- Travelsky – October 17th
Upgrade completion: we anticipate the upgrade to be completed by Sunday evening and we will be in-touch for more details. FAQ.
Alitalia apologizes for any inconvenience you and your clients may experience during this time.
