Dear Valued Travel Partner,
Royal Caribbean Cruises Ltd. is pleased to announce an enhancement to our Cruise with Confidence policy. As a reminder, this policy allows your clients to cancel their bookings departing through July 31, 2020 up to 48 hours prior to their vacation start date and receive a Future Cruise Credit (FCC) valid on sailings through December 31, 2021.
Should your clients elect to take advantage of the Cruise with Confidence program and are opting for a Future Cruise Credit in the full amount paid, your earned commission will now be protected on both the cancelled booking and the future reservation where the FCC is redeemed. Please note that the 48-hour condition remains unchanged and still applies.
These are uncharted waters for the cruise industry as a whole, but our commitment to our travel partners remains steadfast. The current climate inspired us to be one of the first large ocean cruise lines to roll out a new temporary policy — one we believed was a win-win for everyone. Our intention was to protect you from a rush of clients cancelling their vacations, while instilling a sense of confidence in them by offering flexible solutions as we wait for this environment to improve.
But we realize that our travel partners work way too hard to lose anything when circumstances like these are beyond our control. Royal Caribbean® truly appreciates your valued partnership, just as we always have. And we hope that our improved Cruise with Confidence policy is a testament to just that.
If your client wishes to cancel via Cruise with Confidence and ALL guests in the stateroom will no longer be sailing, please click below or visit CruisingPower.com to complete a digital form with the guest booking details. We’ll take it from there — ensuring the Future Cruise Credit is processed for your clients and also the commission earnings protected for you!
We will continue to weather this storm together and are confident that calm waters are on the horizon.