Your clients can rely on Qatar Airways when they need to fly


01 JUNE 2020

Dear travel agent, 

As the global community continues to navigate these unprecedented times, Qatar Airways wants to remind you that we are in this together

Through cooperation between our staff, governments and our trade partners, we carry on operating where permissible to ensure travel options are available to those who need it the most. We regularly adjust our commercial policies to adapt to the situation and ease the impact of the COVID-19 pandemic on our passengers. 

We look forward to servicing you and your clients.


Qatar Airways 


To support customers and agency partners through the ongoing COVID-19 situation, we have adapted our commercial policy. Enhancements include the extension of ticket and EMD credit validity to two years, expanding rerouting options from 500 to 5,000 miles and permitting changes through December 31, 2020 in most cases.*

The new policy took effect on May 13th, and is available here on the Qatar Airways Trade Portal.

*Terms and conditions apply


Qatar Airways currently operates to 34 destinations, with the goal of increasing to 80 over the summer. We are pleased to have offered uninterrupted service from Chicago and Dallas-Fort Worth over the past two months. 

North American Operating Routes*


  • Montreal Pierre Elliott Trudeau International Airport (YUL) Flights depart on Tuesday, Thursday, Saturday and Sunday at 11:00 pm


  • Chicago O’Hare International Airport (ORD) Flights depart daily at 11:30 pm
  • Dallas Fort Worth International Airport (DFW) Flights depart on Tuesday, Thursday and Saturday at 9:45 pm

Service from Boston (BOS), Los Angeles (LAX), New York (JFK) and Washington Dulles (IAD) is expected to resume on July 1st.

*Please be advised that the above operating gateways are valid as of the day of receipt of this communication. Due to ever evolving entry restrictions imposed by governments to limit the spread of COVID-19, our schedule may change at short notice. For the most up-to-date operational routes, visit our COVID-19 Latest Updates page here.  


Our Trade Portal offers a comprehensive overview of our global offering, network updates, travel alerts, up-to-date product information and our latest news, policies and ticketing guidelines.

Explore the Trade Portal here


For more information or assistance, please contact the Qatar Airways Trade Desk at 866-366 5666.

Find our latest COVID-19 Updates here, or by visiting our Trade Portal here



Qatar Airways, Floor-1, Infill Building, Brookfield Place, 181 Bay Street, Toronto, ON M5J 2T3

310 Dupont St. Toronto, Ont. M5R 1V9 tel:416 968-7252 (product inquiries)

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