ACTA Monitoring Potential Air Canada Service Disruption

ACTA  says it’s closely monitoring the potential service disruption at Air Canada and assessing its impact on members and their clients.

ACTA President, Suzanne Acton-Gervais said that: “Service disruptions of this potential magnitude create significant challenges for our members and their clients, and this underscores why working with a professional travel advisor matters.”

Acton-Gervais continued: “While no one enjoys disruptions, they demonstrate the critical role travel advisors play—advocating for clients, rebooking flights, finding alternatives, and guiding travellers through complex situations. Having a trusted professional in your corner makes all the difference.”

This is a very unfortunate situation, and we hope that this will be resolved with a mutually beneficial solution as soon as possible. With the busy summer travel season at its peak, even a short strike could trigger significant disruption, as winding down and ramping up airline operations takes considerable time.

ACTA welcomes Air Canada’s proactive communication and the swift implementation of a flexible booking policy for travel between August 15–18, 2025, along with the airline’s commitment to protect travel advisor commissions—one of ACTA’s key advocacy priorities.

Acton-Gervais also emphasized the importance of comprehensive travel insurance: “Many policies can cover expenses related to labour disruptions, providing an extra layer of protection and peace of mind. Travel advisors offer the expertise to help travellers choose the right coverage for their specific needs.”

ACTA will continue to monitor developments closely and remains committed to supporting Canada’s travel advisor community throughout this period.