Canadians want accessible travel options: Flight Centre survey

According to a new Flight Centre survey, accessibility is moving from the margins to the mainstream of Canadian travel.

The survey — conducted by YouGov — reveals that 42% of Canadians place high importance on accessibility when making their travel plans. This figure outpaces even the most recent Statistics Canada data: that 27% of Canadians aged 15 and older — and a striking 40.4% of individuals 65 and older — are affected by disability.

And as Canada’s population ages, accessibility is a powerful force driving travel innovation.

Emese Graham, Flight Centre Travel Group’s (FCTG) Diversity, Equity and Inclusion Manager for the Americas, observed that: “Disability is unique among equity-deserving groups because anyone can join it at any time.”

And Graham continued: “If you don’t think from a universal design experience, you’ll lose your market share. Disability is a part of life for many people. It makes no sense to leave it out of the plan.”

Accessibility now extends beyond mobility to include neurodiverse and sensory needs.

Accessible travel innovations include:

• Neurodiversity: Rehearsal programs let travellers familiarize themselves with the airport to reduce anxiety; cruise ships may offer autism-friendly entertainment with low volume, full lighting and freedom to move.
• Vision: Apps like Aira Explorer and Be My Eyes empower blind or low-vision travellers to navigate unfamiliar spaces such as airports or hotels.
• Hearing: Hearing accessible hotel rooms may have text-only phones, closed-caption TVs and non-audio cues like strobe lights to notify guests of housekeeping.
• Mobility: Wheelchair-accessible hotel rooms often feature wider doors, lower peepholes and roll-in showers. Pool lifts, zero-entry pools and hot tubs, and accessible beach access may also be available.

The fact that accessibility standards vary widely between provinces and countries is a challenge for travellers and operators.

However, Graham said: “There’s the temptation to want regulations to be standardized, but I don’t think that’s the solution. We’re not one-size-fits-all as people. Accessibility shouldn’t be either. What matters most is transparency so travellers can make informed choices.”

Yet even as information expands online, travellers with accessibility needs still face gaps. An expert brings valuable industry experience and a willingness to dig deeper: making calls to confirm the height of a bed or where a scooter can be stored at a restaurant. These details make all the difference in creating a trip that’s both accessible and memorable.

FCTG already embeds accessibility knowledge into its culture with an in-house curriculum that includes self-paced learning modules, live workshops and an employee resource group.

This November, FCTG will also host its first accessibility FAM trip to Miami, bringing together travel experts from Canada and the U.S. to explore inclusive experiences on land and sea.

Said Graham: “You can be visually impaired and go on a safari. You can be an amputee and go sailing. Our industry has the power to deliver ‘wow’ moments to everyone, which is what being truly inclusive is all about.”

Go to www.flightcentre.ca or www.corptraveller.com for more.