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Agents can earn CLIA credits at ASTA Expo

This year’s ASTA Travel Retailing & Destination Expo (Los Angeles, Sept. 7-9) will offer attendees the opportunity to develop a sustainable profit line while earning CLIA credits during sessions that will not only teach them clever ways to close a sale, but also how to turn clients into repeat loyal customers. “ASTA and CLIA have again joined forces to bring agents the very best in cruise education with the opportunity to attend CLIA sessions and earn more than 10 certification hours on the CLIA Institute Track,”said ASTA president Nina Meyer. This year, attendees interested in furthering their cruise knowledge and certification credits can choose from: !!! CLIA Certification Credit – Building Client Loyalty. (Sept. 8, 10 a.m. – 11:30 a.m.). This program will show attendees how to: generate loyalty among their customers, uncover hidden client needs, apply quality service and implement 10 fundamentals to building and maintaining client loyalty; !!! CLIA Certification Credit – Clever Ways To Close The Sale (Sept. 9, 8 a.m. – 9:30 a.m.). This seminar will clarify the mindset travel agents need to make closing as something they do for clients, not to them. And it will reveal dozens of closing strategies – some tried and true, others very much “out of the box”- that can make attendees “close-that-sale”experts. Agents can register now US$99 to take advantage of ASTA’s Travel Retailing & Destination Expo’s full education line-up, as well as a host of networking events and a tradeshow floor, featuring the industry’s top suppliers. (http://www.asta.org)

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