Authentic Experiences Lead The Way In USVI

The U.S. Virgin Islands Commissioner of Tourism has asserted that local people and local experiences have become the biggest draw for travellers to the Territory.

Speaking to participants at the recent Caribbean Hotel & Resort Investment Summit (CHRIS) in Miami, Joseph Boschulte, pictured below, commissioner of tourism designee for the Territory, said that studies have shown that the focus for visitors has shifted over the past few years from shopping and beaches to culture and the people.

“What we’ve found is that we still get almost two million people a year, but the focus is now on the soul of the Territory, which is our food, our music, our arts, and most importantly our people,” he said.

Responding to these shifts has been a priority for the Territory to retain its leading status in the region.

“First and foremost, from a tourism leadership position, we have to understand the market, why people travel to the Caribbean. Once we understand that, then it’s our job to make sure our destination meets those needs of people who travel to our part of the region,” said Boschulte, who participated in a panel discussion on “The Cultural and Experiential Value Proposition for Hotels/Resorts.”

Research indicated that visitors were increasingly seeking experiences and connections with locals.

“They want to hang out in a bar where they see local people,” said Boschulte. “They want to go out to a restaurant where they see people that don’t look like them. They want to be able to say, ‘Hey, I ate what that person ate.’”

This search for authentic experiences, he added, has been even more pronounced in the cruise sector.

“There’s clear data showing visitors travelling on cruise ships are moving away from shopping and jewellery. They’re still going to the beaches, and still very comfortable with attractions, but there have to be more attractions than just beaches.”
The new trend, he asserted, is changing the way the USVI needs to be promoted. “It’s our job as marketers now to go out and tell people, you can find that experience in the Territory, and you can come in and you can sit with people and be safe.”

Another trend the tourism department is responding to is the increase in multi-generational travellers.

“Part of our challenge is to make sure we have activities for the grandparents, the parents, and the kids, because we all know that if you spend a week together in the same (villa) you’ve got to find other things for everybody to do. Not everybody wants to sit by the pool. So, I think part of our job as a destination is to make sure that we have the necessary accommodations for multi-generational or 3G travellers.”

Pictured, above, Boschulte (c) with Brooke Meyer, managing partner at Caymera International (l), and Juan Corvinos, vice-president of development at Hilton.