Azamara Unveils New Global Contact Centre

Azamara celebrated the grand opening of the cruise line’s brand-new global Contact Center in Wichita, Kansas this week and it also launched its  updated website and Azamara Connect trade portal, featuring a new and seamless reservation system.

Carol Cabezas, president of Azamara, said: “Wichita has been home to our knowledgeable and engaging team on the phones, who are dedicated to helping advisors make their clients’ dreams a reality.  Opening a dedicated office here is a testament to our commitment to delivering the best service to our guests and advisors.”

Cabezas added: “I am so proud of how far Azamara has come since we’ve returned to service, and this contact center indicates that we are continuing to build on that momentum with more to come.”

Azamara executives came together in Wichita, Kansas to celebrate the opening of the company’s new global Contact Center, which is dedicated to providing faster and more responsive service to travel advisors and guests. Azamara’s Contact Center is also implementing new systems to ensure prompt delivery of information, including callback services.

Over the past months, Azamara’s Contact Center team has tripled in size internationally with in-market reservation agents supporting in the United States, United Kingdom, Australia, and EMEA markets. The cruise line continues to demonstrate its growth ambitions for the global market through new appointments and added roles throughout the organization.

Azamara’s new website and trade portal will also enhance the overall experience for guests and travel partners by allowing access to the all-new Versonix Seaware Touch booking platform. Guests and travel partners can expect a smooth and seamless booking process as the new reservation system is completely integrated with the updated Azamara website and Azamara Connect.

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