Booking.com Opening Toronto Call Centre
Booking.com is expanding its horizons with the opening and a new customer service call centre in Toronto in April.
Booking.com’s Toronto facility will be the company’s fourth in North America and 16th globally. The Toronto customer service team will support Booking.com’s 24/7 service to guests and accommodation partners through a variety of channels, including incoming calls, e-mails and messaging.
“We are thrilled to be opening our new facility in downtown Toronto where we can attract highly skilled talent from one of the most multicultural cities in the world,” said Robert Ahearn, regional director, Customer Service, Americas at Booking.com. “This year, we aim to hire more than 200 individuals for various operational management roles, as well as front-line customer service executive positions to work with our customers around the world, providing service in a variety of languages, including English, French, Arabic, Mandarin, Brazilian Portuguese and Russian.”
The 53,355-sq. ft. customer service facility at 70 University Ave. covers almost three floors and is the first of its kind in Canada.
The company’s goal is to employ 600 people at the Toronto location within four to five years.
