Corporate Traveller has unveiled Melon – its new proprietary travel management platform. Launching in Canada and the US today (Sept. 22), Melon’s intuitive design and simple navigation belies a host of innovative features developed in response to the evolving expectations of an increasingly travel hungry, tech-savvy and budget conscious workforce.
Commenting on the motivation for the development of Melon, Chris Lynes, senior vice president for Corporate Traveller said: “During this period of pause, we listened to our customers and adapted our offerings, investing in a next generation digital experience that combines rich content supported by our trademark dedicated and personalized service to help companies get back on the road again.”
Lynes pointed out that: “Our clients tell us that travel is crucial to their success, and in Canada, we are already seeing encouraging signs of recovery with 38% uplift in bookings made in the last month alone, this indicates a strong desire to return to in-person meetings in the months ahead.”
The new omni-channel platform has been designed to switch between mobile and desktop without losing functionality. With Melon, admins are also able to control travel options, by setting personalized algorithms and even individual spend levels. Armed with this information, the platform’s AI technology does the legwork and removes the frustration typically associated when searching via multiple sites, serving up a variety of choices based on learned behaviours to align with company travel policies and program goals, while taking traveller preferences and loyalty affiliations into consideration.
A breakdown of spend, alongside dashboard analysis of important KPI metrics in real-time, also helps customers extract key data needed to inform decision making and accurately manage finances.
Unsurprisingly, as barriers to international movement lift and companies resume travel programs, duty of care has been identified as a priority. Corporate Traveller addresses this in multiple ways with Melon: from displaying the latest guidance before booking to proactively sharing live updates.
Program admins can also track employees’ whereabouts in real-time, while Melon’s robust health and safety capabilities provides prompt alerts on risk-related events impacting travel such as country entry requirements, latest government and supplier COVID restrictions, adverse weather, crime and more. These features are underpinned by access to dedicated travel consultants 24/7, 365 days a year.
Said Lynes: “In this ever-evolving travel environment, it is difficult to keep track of the latest developments across the world. Melon ensures our customers are informed and aware at every step of their booking journey. And while on the go, help is always an instant away whether via Melon’s AI mobile chat function or the expert assistance of our agent support team. At Corporate Traveller, every customer is considered a VIP, so we pride ourselves in always extending the highest level of service to all travellers at all times – with no exceptions.”