Cutting Edge Intelligence


Amadeus has unveiled Amadeus Schedule Recovery, a new travel intelligence solution that minimizes disruptions to operations caused by external events such as bad weather or air traffic control congestion. The new solution serves as a recommendation engine, using data analytics to help quickly and efficiently identify the most critical issues, and act upon them.

Airlines using Amadeus Schedule Recovery will be able to make critical decisions quickly on matters such as whether to delay or cancel flights; swap aircraft; or reassign landing slots.

Schedule Recovery reduces manual effort and improves the quality of decisions while closely controlling the strain on the airline operating costs and minimizing the overall impact on passengers.

Qantas Airways was the launch customer for the solution and Paul Fraser, head of operations at the carrier, said: “The Amadeus solution helps reduce the number of and length of delays, whether due to excessive traffic, operational delays, or weather conditions, leading to an overall improved experience for travellers. Amadeus has developed a product that improves our efficiency and speed to ensure any delays to our services are minimized.”

The new solution supports any airline where the size and organizational complexity of its operations and the need to act quickly, makes it difficult for manual decision-making to take in the full operational and customer picture. It does not require an airline to use any other Amadeus solution, and can be integrated with any passenger service system.

The solution is divided into three modules: Airport Resource Tracker, Schedule Manager and Schedule Optimizer.

Pascal Clement, head of travel intelligence for Amadeus, commented: “In today’s business, providing an excellent customer experience is essential to maintaining loyalty. One of the biggest pain points for travellers has been how airlines manage disruptions. Schedule Recovery has been designed to help airlines make quicker and more informed decisions about how to handle disruptions, regardless of their cause.”

And Clement added: “From a business perspective, operations control decisions are often difficult to measure and are kept in silos. Schedule Recovery drives a more integrated view of operations and ensures airlines can assess all aspects of the costs associated with any operations control decisions.”

The solution, which uses real-time business intelligence and very rich visualization, can be readily adapted to the unique priorities of each airline as well as to their changing business needs.

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