Carlson Wagonlit Travel (CWT) has announced strong financial results for 2014.
CWT recorded new business sales of US$1.6 billion in 2014. Overall sales volume increased by 1.6% to US$27.3 billion, reflecting the continuing variable global economic climate. The number of transactions managed by CWT increased by 3.3% to 62.3 million.
North American transactions increased by a healthy 6.3%. In the Asia Pacific region, transactions increased by 5% year on year, enhanced by operations in China and Japan. Transactions in Latin America increased by 3.3% year on year, despite soft performance in Brazil, while a drop of 0.8% was recorded in Europe, the Middle East and Africa, reflecting the delicate economic climate throughout the region in 2014.
CWT’s client satisfaction scores were particularly strong, with a 97% retention rate, combined with 87% travel manager satisfaction rate and an 88% satisfaction rating from travellers. Last year also saw 345,000 user registrations for CWT To Go, CWT’s award-winning app.
Douglas Anderson, president & CEO of CWT, commented, “We saw positive growth and developments for CWT in 2014, as we continued to focus on driving savings for our clients and enhancing our mobile technology for travellers on the go. Last year, we transformed CWT To Go from what was an itinerary management application to a travel application with the introduction of hotel booking and profile management. We helped bring door-to-door booking capability into the North American market and we created our dedicated innovation team, who will concentrate on the innovative partnerships, technology and products that we expect to drive our company in the future.”