Despite Challenges Travel Scores Well On Service

According to the latest Longwoods International tracking study of American travellers, most travellers experienced service levels as good as or better than prior to the pandemic on their trips this fall, with about half reporting service comparable to pre-pandemic travel and a quarter rating their service experience as better than before pandemic.

About a fifth of travellers judged service on their fall trips as below pre-pandemic levels.

Amir Eylon, president of Longwoods International, observed that: “The travel industry is proving to be nimble in providing excellent customer service at this phase of the pandemic, despite the labor shortages, COVID-19 restrictions and demand challenges the industry faces.”

He added: “In fact, travelers reported better service on their fall trips when compared to their summer travel.”

The impact of COVID-19 on travel planning remains near pandemic lows. Only a quarter of travellers report that coronavirus will great impact their decision to travel in the next six months.

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