Although bookings have come to a virtual standstill, Mike Allard of Mallard Travel in Sudbury is doing anything but standing still.
“I am really using the down time to up my training,” Allard tells Canadian Travel Press. “Suppliers have been exceptional in providing unique opportunities for personal growth and development and I am taking full advantage. I have also secured my Certified Travel Counsellor designation during this time.”
In order to remain top of mind for clients when they are ready to book trips again, Allard is staying on top of the latest news to ensure he knows the most relevant and useful information. In the instances where he knows his clients have a preferred brand, he also makes sure they’re aware of the latest news from those suppliers and destinations.
“Many clients have reached out to me over the past few months or I have reached out to each of them, after all we are in this together. More than anything, just providing a reassuring voice as best as I can in such uncertain times,” he says. “Many destinations, suppliers, on sites, hotel chains and airlines have really enhanced their safety and cleaning protocols and that is so reassuring.”
Meanwhile, Linda Toth-Winterkorn and Lynda Dennis of Northstar Travel & Associates in Kitchener-Waterloo have been busy focusing on their new business venture The Lily Collection. Taking its name from a play on their first names, the collaboration focuses on groups, wellness and European river cruises.
For the full story, check out this week’s issue of CANADIAN TRAVEL PRESS.