Podcast

Driven By Service

TTC Making It Easier For Agents To Reward Loyal Clients


The Travel Corporation (TTC) has unveiled an evolved customer loyalty program across its product portfolio that further demonstrates the company’s ongoing commitment to both its clients and valued travel agent partners.

Aligned with TTC’s ethos, Driven By Service, the changes make it even easier for agent partners to reward and recognize the large, loyal number of repeat TTC guests.

The evolved program builds on the group’s existing loyalty offering, by introducing a simple two-tiered rewards system that will leverage strong early 2020 sales and beyond.

Tier One recognizes all past clients who have travelled one to four times with any applicable TTC brand (see below), offering benefits such as priority access, up to 5% discount on some dates, on some trips, and an exclusive 5% off on new release trips for a limited time, plus private secret sales and special recognition while on the trips.

Tier Two recognizes all past clients who have travelled five times or more with any applicable TTC brand (see below) who will enjoy all the benefits of tier one, on any trip, any country, any time.

As a result of the changes, TTC’s valued clients are provided with enhanced loyalty options, rewards and flexibility, while at the same time creating unique opportunities for agents to encourage incremental bookings across the portfolio.

It is applicable to participating guided and cruise brands such as Trafalgar, Costsaver, Insight Vacations, Luxury Gold, Uniworld, U River Cruises, and Contiki, meaning that guests are rewarded regardless of the brands they choose throughout their travel lifetime.

This allows agents to help reward them for making TTC, the world’s largest privately-owned travel company, their number one choice and to take advantage of the group’s commitment to service excellence and award-winning experiential offerings.

Brett Tollman, TTC Chief Executive, said, “Our guests are at the heart of everything we do at TTC. We are fortunate to have a large number of returning clients across our brands in the TTC family. Therefore, we are proud to announce the evolution of our loyalty program to reward their commitment and encourage their continued patronage.”

Tollman continued: “For over a century, we have assembled a portfolio of industry-leading travel brands that span all corners of the world, targeting a wide-range of travel styles. This loyalty program was created so that both our guests and travel agent partners can benefit from this expansive product offering and the unparalleled service offered by all our brands.”

He noted that, “Through this loyalty program, we also further our investment and support of our travel agents, ensuring they have the tools necessary to leverage incremental bookings and deliver the very best, unparalleled holiday experiences.”

As part of the program, travel agents will benefit from exclusive offers that will drive subsequent bookings back to them. Sales Managers will also have access to past guest lists and will have offers or promotions available to them, so agents are able to actively target these leads themselves, meaning even better advisor business support.

Agents are encouraged to reach out to their dedicated sales manager and review more details at: https://ttc.com/loyalty/.

Posted in Agent Incentives, News, Tour Operators, Travel Agents

 

 

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