Travel Agent Appreciation

Farelogix Helping Carriers With Social Distancing

Farelogix reports that many of its airline customers – including a tier one U.S. carrier – are using the FLX Merchandise offer engine to support in-flight social distancing.

The solution dynamically adjusts seat maps to ensure individual travelers are seated apart while on board a flight, while enabling flexibility for families traveling together.

Jim Davidson, CEO of Farelogix, said: “With our FLX Merchandise rules engine, we have always said ‘if you can dream it, you can build a dynamic rule for it’ and once again this is proving true.”

He pointed out that: “To deliver the safest travel experience amid COVID-19, our customers are adapting FLX Merchandise to support an efficient approach to enabling safe physical distancing across a variety of seat configurations, on both narrow and wide-body aircraft.”

Airlines are taking advantage of FLX Merchandise’s adaptability to achieve social distancing in the sky, which goes far beyond simply blocking middle seats.

Different “travel unit types” (i.e., family, single, couple) require flexible distancing logic in which social distancing rules may be relaxed under certain circumstances. Airlines can also easily modify rules, in real time, in response to fast-changing conditions or to adapt to particular origin/destination markets that may not require social distancing.

FLX Merchandise is delivered as an enterprise or cloud-based solution, and directly integrates with the airline’s technology stack or PSS. The PSS-agnostic engine enables airlines to create customized, dynamic product and service offers across multiple sales channels, including, mobile, check-in, kiosks, call centers, and travel agencies (direct or via GDS).

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Posted in Airlines, COVID-19, News, Technology