Carnival Cruise Line has launched a new “Loyalty Rocks: Learn and Earn” training program for agents.
Custom-built as part of the cruise line’s Loyalty Rocks program, Learn and Earn is designed to recognize and reward advisors for investing in their professional development.
The easy-to-use training content is video-based and puts agents on an 80% faster path to graduation. Featuring Gold, Platinum and Diamond levels, agents can better support their clients while earning rewards and perks for themselves. Enhancements include bonus Loyalty Rocks reward points, no booking requirement for graduation and monthly seven-day Caribbean cruise awards for graduates.
“We understand the importance of quality training in helping our advisors to be successful in selling Carnival, so we set out to design a new training program that is focused, quick and relevant,” said Adolfo Perez, Carnival’s senior vice-president of sales and trade marketing. “When building out Learn and Earn we spoke with travel advisors and took their advice to heart, and we’re excited for agents to see the enhancements and perks to this program that we believe will deliver significant value.”
Agents can now use their GoCCL.com ID and password, eliminating an additional password to access Carnival training. The program is mobile-friendly, making it easy to complete on the go. Additionally, Carnival removed the four-booking requirement for graduation, so advisors can complete the program faster.
Earning Loyalty Rocks rewards points is easier than ever with Learn and Earn. Agents who complete all of the courses receive 100 reward points for their time and educational investment. Each graduate also receives a certificate signed by Perez and a Carnival Diamond Graduate logo for use on marketing materials.
Each month, Carnival will award five seven-day Caribbean cruises for graduates who submit a brief summary about how their Learn and Earn experience helped them develop their business.
Learn and Earn replaces Carnival Passport. Advisors who participated in Carnival Passport will be given credit for prior training completed, including automatic placement in more advanced levels of Learn and Earn.