Goway is changing its terms and conditions in light of the coronavirus (COVID-19) outbreak in China, South Korea, Northern Italy, and other parts of the world.
The changes are as follows:
- Effective immediately for all new bookings, all travel deposits made to Goway from March 3 to March 31, 2020 will be transferrable to another Goway destination or travel date. This means that travellers can deposit now on their vacation and have the peace of mind of knowing that if they choose not to travel there (or if world events conspire against their plans), they’ll have the freedom to transfer their deposit to any other Goway destination of their choice. Deposits with Goway never expire, which means that travellers won’t be on the clock to make travel plans or feel rushed into making big decisions regarding their dream vacations.
- In addition, as a gesture of goodwill, Goway is providing a more flexible cancellation fee structure for travellers. For new bookings deposited from March 3 to March 31, 2020, in the event of a cancellation for a non-insured reason, Goway will offer 25% of the cancellation fees as a future travel credit. This future travel credit is provided up until 5 days prior to departure, and is valid for one year from date of issue for travel to the same destination.
- Goway also offers an insurance policy that covers 75% of cancellation fees, regardless of reason for cancellation, as long as travellers cancel at least two days before scheduled departure. (This cancellation benefit is not valid to residents of New York.) For complete details of the plan, Canadian residents can go to tripmate.com/wpOR441A and US residents can go to tripmate.com/wpF441E.
Goway is committed to providing peace of mind for travellers, whether booking travel to one of the affected regions or one of over 100 other destinations worldwide.