KLM Takes Off With COVID-19 Check, Upload@Home

KLM is advising that its customers who are travelling to a selected number of destinations can now have the necessary COVID-19 travel documents checked in advance. The carrier’s COVID-19 check | Upload@Home is a new service that allows customers to travel well-prepared and smoothly. Participation in Upload@Home is free and voluntary.

KLM’s online check of COVID-19 documents is now available for all KLM flights to Amsterdam, and for KLM flights from or via Amsterdam to Curaçao, Dubai, Lima, St Martin, Istanbul, Germany and Spain.

The number of destinations for which Upload@Home is available, is expected to increase in the near future. Customers who have booked a flight to one of these destinations and are eligible for this service will receive an invitation to participate. They collect the required documents and upload them up to five hours before departure. They will be sent the result by e-mail, usually within an hour. KLM staff performing the check are available between 06.00 and 22.00 CET.

All customers who need COVID-19-related travel documents for their journey can collect their boarding pass and check in their baggage at the check-in desk at the airport.

If they have had their documents checked online via Upload@Home beforehand, all they need to do is show their passport or ID card and any visa.

However, KLM recommends always bringing hard copies of the required COVID-19-related documents with them to the airport, as customers may have to show them upon arrival at their destination.

Boet Kreiken, executive vice president Customer Experience, KLM, said: “Travel is complicated at the moment, as countries set different entry requirements, which can also change quickly. It is important for KLM to unburden our customers as much as possible. That is why KLM’s COVID-19 check | Upload@Home was devised. This innovative service enables KLM customers to go to the airport with peace of mind, because they know for sure that they have the necessary COVID-19 travel documents in order.”

Pieter Groeneveld, senior vice president Digital, Air France-KLM, pointed out that: “KLM’s COVID-19 check | Upload@Home is a great example of how digitization and human work can go hand in hand to offer the customer the best possible experience. This innovative self-service was developed quickly and in-house. In the near future we will look at which new destinations we can offer Upload@Home to.”

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