oneworld has expanded its online training resources for travel agents to cover its full suite of fare products.
The oneworld Training Academy’s original module, launched two years ago, focuses on the alliance’s continent-based round-the-world fare, oneworld Explorer.
Now another three modules have been added, covering:
- Global Explorer, oneworld’s miles-based round-the-world fare that includes flights by some strategic partner airlines that are not part of the alliance, extending the range of its network still further.
- Circle Fares, which enable travellers to fly to the other side of the world and then back, without going all the way round the world.
- Visit Passes, offering travel within one continent or region, with options covering every continent (apart from Antarctica).
The additional modules are available now in a choice of seven languages – English, Chinese, French, German, Japanese, Portuguese and Spanish – at travelagent.oneworld.com .
The e-learning lessons, each of which can be completed in around 30 minutes, are designed to equip agents to sell these fares confidently and correctly.
Participants are led through a series of product lessons, with interactive exercises and sample itineraries, covering all the command entries needed to book these fares through all the key GDSs enabling travel agents to book them quickly and easily.
Once successfully completing a module, the “oneworld Fares Specialist” diploma can be downloaded and printed. Participants successfully completing all modules will receive a “master” certificate, proclaiming them a “oneworld Fare Products Expert”.
José María Alvarado, vice-president commercial for oneworld, said: “The growing popularity of round-the-world travel gives travel agents a unique selling opportunity. Being able to price and book these complex itineraries accurately is a required skill that every travel agent should have. Through our oneworld Training Academy, which has been very well received since its launch, travel agents from across the globe can see for themselves just how quick and easy oneworld fares are to sell.”
Members of oneworld include: airberlin, American Airlines, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LATAM Airlines, Malaysia Airlines, Qantas, Qatar Airways, Royal Jordanian, S7 Airlines and SriLankan Airlines, and around 30 affiliates.