Air Canada Vacations is giving travel agents more self-service tools to allow them to manage their client’s bookings through its website.
To help agents save time, ACV has enhanced its self-serve tools through TripBook for bookings made online.
The enhancements include the ability to view and print bookings, access location maps, travel guides and e-documents, add payments and seat selections, cancel bookings and edit passenger information.
In addition, the tour company has implemented online submission forms for some requests previously only available through its call centre, including requests for cancellations under CareFlexPlus or with a reduced deposit of $50, and requests for a refund under its Price Drop Guarantee.
Nino Montagnese, vice president, Air Canada Vacations, said: “We’re all rolling up our sleeves so that we can rebuild our industry together. Our priority remains giving our partners the support that they need, and we’re doing everything we can to respond to them and tackle any issues that arise. These enhanced tools are a new way to help agents service their customers quickly without the wait.”
To access the new tools, go to https://vacations.aircanada.com/en/travel-info/manage-your-booking .