Operators implement flexible rebooking options for Cuba

Both Transat and Air Canada Vacations have introduced flexible rebooking policies as a result of the ongoing power outages and hotel closures in Cuba.

And this morning, the Cuban government has told international airlines that they would no longer be able refuel on the island due to those fuel shortages.

In a message to travel advisors from Transat’s commercial team, advised that: “For any travel file with an arrival date between Feb. 7 and April 30, 2026, at a hotel affected by a temporary closure, travellers may change the date, hotel or destination without penalty.”

It also said that: “For individual bookings, the travel agency must submit a request for cancellation with the issuance of a travel credit. This credit will be generated within 48 hours and once the credit [is] issued, travellers will then be able to book their new vacation for the date and destination of their choice. The credit will remain valid for one year from the original return date.”

Transat, noting that there could be adjustments to it, included a list of the closed hotels, which included:

SNU (Cayo Santa Maria)

Valentin Perla Blanca

Sol Cayo Santa Maria

Melia Buenavista

CCC (Cayo Coco)

Iberostar Playa Pilar

Gran Muthu Imperial Cayo Guillermo

Iberostar Origin Daiquiri

Tryp Cayo Coco

Hotel Mojito

VRA (Varadero)

Hotel El Patriarca

HOG (Holguin)

Gran Muthu Ensenada

Transat’s message to agents continued: “For clients affected by these closures who prefer to postpone their trip, Transat is offering the following flexibility, provided the request is made prior to departure and at least 24 hours before the scheduled departure time.

• If the booking is for one of the properties listed above with a departure scheduled between February 7 and April 30, 2026, inclusive, the trip may be cancelled at no charge and a travel credit will be issued within 48 hours.
• This credit will be valid for one year from the originally scheduled return date and may be applied to any Transat product.

To take advantage of this option, please complete the following form: https://www.airtransat.com/flexibility-cuba

And it emphasized that: “Under no circumstances should the file be cancelled. The requests will be reviewed and files adjusted as needed by our teams according to the applicable conditions.”

Air Canada Vacations implements flexible policy

In its message to travel agents, ACV advised that: “If you have customers travelling to Cuba, we understand that certainty about their travel plans is important so if they need to make alternate travel arrangements, Air Canada Vacations is offering customers with imminent travel plans to Cuba the reassurance and flexibility to change their booking.”

The message continued: “Customers who have purchased a travel package to Cuba that includes an Air Canada or Air Canada Rouge flight on or before Feb. 5, 2026, for travel dates between Feb. 6 and Feb. 25, 2026, can modify their booking without incurring change fees and rebook for an alternate travel plan.

Customers will have the option to:

• Change their travel date. To request this option, please call us at 1-877-752-7710.
• Opt for a Future Travel Credit for the full amount, valid for 1 year. To request this option for your customer, please click here. The travel advisor most certainly can fill the form on behalf of their client.
• Customers at destination are advised to contact their local Air Canada Vacations Representative for any questions or concerns.

For existing Group bookings, please contact your Groups coordinator.

Air Canada Vacations will continue to monitor the situation closely and keep you informed of any new developments. It is highly recommended that you and your network stay connected to your sales team by ensuring you and the team are connected to the Facebook Inner Circle page as we will always have the latest developments available.

Please advise your network to ensure they fill in the proper information, otherwise they will not be accepted in this closed group, only available to our travel advisors.

EN –  https://www.facebook.com/groups/acvinnercircle  

FR – https://www.facebook.com/groups/vacentrenous