Renaissance Hotels enhancing guest experience with AI concierge

RENAI by Renaissance is a virtual concierge pilot project by Renaissance Hotels, part of Marriott Bonvoy’s portfolio of more than 30 hotel brands.

Mimicking a vetted concierge attendee, guests can use the service 24/7 via their smartphones to find intel on everything from top picks for cocktail bars, under-the-radar attractions, top-rated breakfast spots and more.

RENAI by Renaissance represents the latest evolution of the brand’s signature Navigator program, which connects hotel guests with handpicked local experiences from Renaissance Navigators – hotel associates on the pulse of the neighborhood who regularly comb through restaurants, bars, entertainment venues, tours and activities.

The first of its kind to be used across multiple properties, RENAI by Renaissance is a fusion of the latest technology and the trademark hospitality that defines the Renaissance experience.


Understanding that Renaissance Hotel guests are interested in emerging tech that is clever and has personality, RENAI by Renaissance is powered by both human touch and AI.

Renaissance navigators have provided their expertise to train RENAI by Renaissance with their top picks, and these specific recommendations will always be designated by a compass emoji.

It also leverages ChatGPT and reputable open-source outlets, which have contributed recommendations to a curated and constantly refreshed “black book” directory that is vetted by human navigators. This means users can have confidence that the suggestions they see serve as a true reflection of the neighbourhood.

Guests are now able to test out RENAI by Renaissance at The Lindy Renaissance Charleston Hotel, Renaissance Dallas at Plano Legacy West Hotel, and Renaissance Nashville Downtown.