Say Good-Bye To PNRs, Say Hello To ONE Order

Air travel retailers and their clients can say goodbye to passenger name records (PNRs), e-tickets and electronic miscellaneous document (EMDs) – but not just yet. They’ll have to wait until IATA’s groundbreaking ONE Order initiative is up and running across the global airline industry, writes Montreal editor, Mike Dunbar in this week’s Canadian Travel Press.

But that’s definitely going to happen, according to Eric Leopold, IATA’s director of transformation, financial and distribution services, who told journalists attending the association’s recent AGM In Seoul, “One Order is an industry-led initiative aiming to simplify airline reservation, delivery and accounting systems by gradually phasing out the current booking and ticketing records.”

He explained, “One Order combines those multiple records into a single customer-focused order. It leverages the data communication advances made possible by the implementation of the New Distribution Capability (NDC) and removes inefficiencies inherited from paper-based industry processes that were never updated when the industry transitioned to e-tickets.”

For the full story, don’t miss this week’s digital edition of Canadian Travel Press.