Scenic Introduces New Global Policy on Cancellations

In light of escalating worldwide concerns over the spread of Coronavirus (COVID-19), Scenic Group has announced a change to the company’s cancellation policy.

The new policy, taking effect immediately across the company’s portfolio of brands, gives all currently booked guests with a departure on or after June 1, and guests considering a booking after that date, the option to transfer their booking to an alternate departure without penalty, up to 30 days prior to departure.

“At Scenic Group, our philosophy is to show the beauty the world has to offer to our guests in an extraordinary and safe way,” said Scenic Group COO Rob Voss. “Our new policy allows guests more time to make decisions about future travel plans.”

The policy will apply to all brands with the Scenic Group: Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours and Mayflower Cruises & Tours.

While all itineraries, with the exception of China, are currently operating as scheduled, Scenic will continue to closely monitor the situation and follow the advice of the company’s ground operators, government travel advisories, World Health Organization (WHO), and Cruise Lines International Association (CLIA).

In addition, measures to avoid a contamination among guests and crew have been implemented across the product portfolio.