Special Needs Group/Special Needs at Sea is now offering an enhanced amenity to clients with its new, personalized delivery and demonstration service – SNG White Glove Service.
The enhancement is available to passengers making new bookings with Carnival Cruise Line, Norwegian Cruise Line, Regent Seven Seas Cruises and Oceania Cruises, and will be rolled out to other cruise lines.
“At SNG, we are proud to continue innovating accessible travel with this enhanced delivery service, available at various embarkation ports,” said Andrew J. Garnett, SNG founder, president & CEO. “With the SNG White Glove Service, clients will have the best experience possible, from the beginning to the end of their cruise journey.”
Before the cruise, an SNG Guest Experience Ambassador will personally meet clients who book the SNG White Glove Service, prior to entering the terminal. The ambassador will deliver and demonstrate the equipment, as well as answer any questions about the operation and use of the equipment. When the cruise is completed, the ambassador will meet clients for equipment return, curbside.
SNG White Glove Service is initially rolling out at cruise ship ports Vancouver, Boston, New York, Galveston, Tampa, Port Canaveral, Fort Lauderdale, Miami, Seattle, Los Angeles and Mobile, with additional locations being added on a regular basis.
Clients are asked to notify SNG when they first enter port property for embarkation, in order to be met by the ambassador. For disembarkation, as soon as clients have determined what time they are leaving the ship, they should notify SNG of that time.