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Staying In Touch

AmEx GBT solution keeps companies, travellers connected

With Canadian companies going further afield in search of new business opportunities, those organizations are also becoming acutely aware of the need to be able to effectively communicate with their travelling employees in the event that a travel disruption should occur, reports executive editor, Bob Mowat in this week’s digital edition of Canadian Travel Press.

And with such disruptions – whether they be brief, weather-related delays, major natural disasters or political unrest – seeming to occur ever more frequently these days, finding an effective and timely way to track and communicate with corporate travellers and guide them safely to their next destination is becoming increasingly crucial.

Enter American Express Global Business Travel Canada (GBT) which has just rolled out AX CONNECT – a traveller tracking solution that enables companies to locate, communicate with, and prioritize aid to travellers caught up in such a disruption – in the Canadian market.

GBT Canada’s vice-president & general manager, Colin Temple observed that AX CONNECT “came about because there was a distinct need that our clients were telling us about.”

Temple noted that as companies take a more global approach to their businesses and send employees further afield, they have a greater need to be able to communicate with them; identify if there’s any risk associated with travel that the employee is undertaking; and in the event of a travel disruption have the ability to quickly identify who’s at risk, prioritize who needs assistance and then communicate with them effectively.

AX CONNECT lets companies do just that using SMS Text, e-mail, or through the solution’s mobile app. Launched globally in the fall of 2014, the solution is now being rolled out in the Canadian. Since its launch, Temple told Canadian Travel Press that AX CONNECT has “processed in the region of 3 million itineraries … and communicated over 30,000 messages through the various channels.”

For the full story, check out the May 11, 2015 digital edition of Canadian Travel Press by clicking here.


Posted in News, Technology, Travel Agents