Sunwing Revises Refund Policy

Sunwing is advising that it has reached a new agreement with the Canada Enterprise Emergency Funding Corporation (CEEFC) to provide financing for customer refunds.

Customers with non-refundable bookings whose vacations were cancelled due to the COVID-19 pandemic, and who have received a future travel credit or opted to use their Worry-Free cancellation waiver and received travel vouchers, can now request a full refund to their original form of payment.

The new policy applies to hotels, flights and vacation packages booked on or before June 25, 2021 for scheduled travel from Feb. 1, 2020 onwards.


To request a refund, eligible customers and travel agents must submit a request through the online COVID-19 refund request form by Aug. 27, 2021. Customers who booked through a travel agent or a third party must contact their travel agent or third party to request a refund; travel agent commissions will not be recalled. Regular terms and conditions will apply to any refund requests made after 11:59 p.m. EST on Aug.  27, 2021.

Those who will not be eligible for a refund under the new policy include: customers who already received a refund, including a refund from an insurance provider; customers who received a refund from initiating a chargeback, or have a chargeback currently in progress; or customers who transferred their travel credit to another person not named on the booking.

Customers who wish to keep their Sunwing Vacations travel credit may do so and can take advantage of incredible savings on their future dream getaway. Future travel credits are available for travel up to Sept. 30, 2026.

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