UPDATED: Sunwing Advises System Issues Continue

In an updated statement provided to Press Today, Sunwing advises that: “Our check-in systems provider continues to experience a system outage affecting our flight operations. We sincerely apologize to all of our customers whose travel plans have been impacted.”

The statement continued: “Our team has been working day and night to find alternate ways to get customers to their destination or on return flights home. We have successfully processed upwards of 15 flights manually since yesterday, with the goal to manually process as many more flights as possible today, subject to airport restrictions, curfews and any required crew reassignments.”

Sunwing also advises that: “Our third-party systems provider, Airline Choice, continues to work with the relevant authorities to find a resolution to the system issue as soon as possible.”

And the statement concludes: “In the meantime, while we continue to process flights manually, additional flight delays can be expected and agents are advised to encourage their customers to sign up for flight alerts on for the most up-to-date information.”

This all began on April 18 when Sunwing Airlines advised that it was having a “system issue resulting in flight delays over the next 12-24 hours.”

In a statement posted on its website at that time, the carrier said that: “We are currently experiencing a network-wide system issue which has impacted check-in and boarding, resulting in flight delays for all departing flights over the next 12-24 hours.”

It continued: “We apologize for any inconvenience this may cause and are working to have the issue resolved as soon as possible.”

And it advised that: “We strongly encourage all customers travelling during this period to check their flight status before heading to the airport.”

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