Tour East Group has announced the creation of a new division, TE-active, as part of the company’s expansion into the Process Management Business.
TE-active will operate out of a new contact centre in Montreal’s fashionable Alexis Nihon Plaza and its staff of 70 will offer full bilingual travel fulfillment services to many well-known loyalty brands, including Aimia Loyalty Solutions, a leading full-service global loyalty provider. In partnering with Aimia, Tour East will deliver high-touch customer service to members of Aimia’s client loyalty programs.
“The creation of TE-active is just another step in the evolution of our company becoming a full service provider to the travel loyalty industry,” said Annie Tsu, president and CEO of Tour East Group, which started operations in 1976 under the Tour East Holidays brand. “As the travel industry diversifies into the processing and servicing of travel bookings and merchandising, it’s important that we establish a service provider like TE-active to keep pace with growing demands.”
Tsu also announced the appointment of Walter Wakulowsky to the position of managing director of TE-Active.