TravelBrands launches advanced contact centre solution

TravelBrands has launched a new state-of-the-art contact centre and telephone solution in collaboration with Local Measure.

The new technology initiative leverages Local Measure Engage for Amazon Connect to provide seamless inbound/outbound voice communication and CRM integration across the entire call centre, servicing thousands of travel agents across Canada.

By integrating cutting-edge technology with robust customer relationship management tools, TravelBrands aims to enhance the overall experience for agents while improving productivity.

“We are thrilled to have collaborated with Local Measure to transform our operations. This initiative was essential to meet the growing demand and increasing volume we are experiencing,” said Nathalie Tanious, president & CEO of H.I.S.-Red Label Vacations. “The new contact centre solution optimizes our operational efficiency and greatly elevates the experience we offer. The project required immense effort, and our team executed this transformation flawlessly.”

Local Measure Engage is a pre-built contact centre platform that uses the power of AWS and Generative AI to provide customers with highly personalized experiences. This collaboration ensures TravelBrands remains at the forefront of customer service excellence in the travel industry.

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