FlyEx.com: Is this retail travel’s Airbnb?

In an exclusive story in this week’s digital edition of Canadian Travel Press, executive editor, Bob Mowat reports that a San Francisco-based start-up called FlyEx has rolled out a personalized, on-demand, peer-to-peer travel booking and messaging platform (called Travel Chat) at SXSW (South By Southwest) in Austin, Texas.

It allows any traveller with a smartphone (once they download the free App) to connect to a global network of FlyEx Aviators who will help those travellers book flights and hotels and have on-demand access to comprehensive, 24/7 travel concierge services and support.

As FlyEx’s vice-president marketing, Adam Gershon Meron explained to Canadian Travel Press in an exclusive interview:

“We’re kind of going back to the future when you had a trusted travel agent that you went to and you said ‘I want to book a trip to X destination’ and they gave you some recommendations; they found you a flight; they booked your hotel; they maybe made some recommendations for a place to eat – really that personal connection with travel agents that existed 20 or 30 years ago – before the Internet.”

Now Gershon Meron does admit that that kind of consumer-agent relationship still does exist to a certain extent. And that’s a good thing, considering that:

“If you look at some of the statistics around how Millennials value their time, they’re the generation most likely to use a travel agent offline. I think, from our perspective, the fact that a typical [online] travel booking requires a visit to 38 different websites, tells us something’s not working quite right – the only company that benefits from clicking around that much is Google.”

He continues:

“What we’re providing is a virtual travel agent where [the consumer] can go to that agent and they can help [the consumer] book travel. [Consumers] can, of course, do it on [their] own with the App, which works as a traditional Search platform. So [they] can Search [for travel], but [they] can also reach out to what we call FlyEx’s Aviators.”

For the full story, check out this week’s digital edition of Canadian Travel Press by clicking here.

 

 

Posted in News, Online Travel Agency, Technology, Travel Agents, Trends & Research

 

 

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