FCM Meetings & Events Appoints Two

FCM’s Meetings & Events division has made two appointments in its North America region.

Monica Boundy has been promoted to Director of Event Operations and Hayley Ketchum has joined the business as Director of Sales & Account Management.

Boundy, who is originally from Australia, began her career with Flight Centre Travel Group in 2016 when she moved to New York to join the FCM sales team with the ultimate objective of being involved in event operations.

In 2019, Boundy made the transition to the operations team as Event Director playing a key role on many large accounts.

Kate McMahon, Business Leader, Meetings & Events North America, said that: “Throughout her time in operations, Monica has incorporated her sales and customer relations skills to manage multiple challenging situations. During the pandemic, she was one of many leaders who stepped up and helped pivot our business creating new service offerings, rolling out new processes and focusing on de-risking the business through challenging covid situations.”

Ketchum joins the FCM M&E team as the new Leader of Sales & Account Management. Based in Florida, Ketchum brings with her extensive experience working in catering sales and convention sales with multiple hotels.

Most recently, she spent the last decade with EMC Meetings & Events as Events Manager on their operations team. In that role, she was involved in complex registrations, cvent Meeting Request Forms and website builds for global clients. She has an undergraduate degree in Journalism/Public Relations is currently completing her MBA.

Said McMahon: “We’re thrilled to have someone of Hayley’s calibre join our team. As demand for in-person meetings and events surges post-Pandemic, her experience and knowledge has already made an immediate impact to our business.”

Go to www.fcmtravel.com for more.