WestJet returning to prior standard economy seat pitch in response to feedback, guest data

WestJet said today that it is changing its cabin-configuration approach on the limited portion of its fleet where it had densified seating.

The move comes following a review of operational data and feedback from guests and WestJetters, and will see the airline return to its prior standard seat pitch for economy cabins on these recently reconfigured aircraft by removing one row of seats.

Alexis von Hoensbroech, WestJet Group Chief Executive Officer, said: “WestJet tried seat pitches that are popular with many airlines around the globe as they serve to provide affordable airfares. As an entrepreneurial airline founded on making air travel affordable to Canadians it’s in our DNA to try new products. At the same time, it is just as important to react quickly if they don’t meet the needs of our guests.”

In December, WestJet had paused reconfiguration plans and planned to finalize its evaluation of the new interior layout mid-February; however, the airline has now accelerated the review to address feedback and provide clarity sooner.

The move reflects the airline’s commitment to align product decisions with the needs of the guest, while continuing to invest in reliability, affordability, and a modern onboard experience.

“WestJet was founded as an airline centred on guests. It is in this spirit that we will take what we’ve learned and continue to be cost-disciplined and innovative, while staying true to what our guests and our people expect from us,” von Hoensbroech said.

And he added: “It’s also important to recognize our WestJetters who showed up for guests with care and professionalism throughout.”

Aircraft interiors are managed to the highest safety and engineering rigor, with changes requiring multiple phases, starting with an engineering certificate. Once this certificate is received, WestJet can begin to convert all 180-seat aircraft to 174-seat layouts, with timelines for completion still being determined. WestJet is still evaluating other aspects of the new layout, while broader cabin reconfiguration investments, including refreshed interiors, enhanced amenities and modernized design, will continue as part of its commitment to improving the guest experience.