WestJet takes off with ‘Cancel For Any Reason’ powered by HTS
HTS’ (Hopper Technology Solutions) Cancel For Any Reason ancillary product, is now available on WestJet.com and the WestJet app.
Cancel For Any Reason allows guests to instantly cancel their flight up to 24 hours before departure and receive a refund percentage of their trip cost back to their original form of payment, no questions asked.
Upon booking with WestJet, guests may opt in for either an 80 or 100 per cent refund directly in the WestJet booking flow, allowing for seamless flexibility.
Jorge Rozo, WestJet Deputy Chief Commercial Officer and Senior Vice-President, Revenue and Distribution, said: “We know travel plans can change, and we want guests to have the option to make those changes with total confidence, no matter the reason.”
And Rozo continued: “By integrating Cancel For Any Reason into our booking experience, we are equipping WestJet guests with a best-in-class product that removes the friction and uncertainty from travel planning.”
Ella Alkalay Schreiber, SVP & GM of Fintech at HTS, said: “We developed HTS’ travel fintech products to help airlines tackle travellers’ biggest pain points, like flexibility and disruptions.”
And Alkalay Schreiber continued: “Cancel for Any Reason is one of our most powerful products — it increases booking conversion, drives ancillary revenue, and builds lasting trust with travellers. Partnering with WestJet to bring this to more Canadian customers is a milestone we’re proud of, and one that will continue to set a new standard for flexibility in the market.”
HTS’ Cancel for Any Reason product gives airlines, like WestJet, a powerful way for travellers to access greater flexibility and control from trip planning through departure, reinforcing the airline’s commitment to exceptional guest experience.
With WestJet, Cancel For Any Reason will be available for purchase at the time of booking on Econo and EconoFlex fares. The fee for Cancel For Any Reason varies based on purchased fare, origin, destination, travel dates and number of guests on the booking.
For more, go to www.hts.hopper.com or www.westjet.com .
