Air Canada Vacations, Juniper partnership ushers in new era of growth
Air Canada Vacations has announced a new partnership with Juniper Travel Technology to power the next generation of its vacation booking capabilities.
The partnership marks an important milestone for Air Canada Vacations as it begins a multi-year transformation designed to strengthen the company’s business, elevate the customer and travel advisor experience, and create new opportunities for sustainable growth.
Through Juniper’s technology platform, Air Canada Vacations aims to modernize the way travellers discover, build and book vacations.
The new platform will provide customers and travel advisors with access to a broader range of travel products worldwide, including hotels, cruises, tours, attractions, car rentals, rail and more, while enabling more flexible vacation packaging, customizations and a richer, more personalized shopping experience.
Nino Montagnese, Vice President at Air Canada Vacations, explained that: “This partnership is a foundational step in the evolution of Air Canada Vacations.”
Montagnese continued: “By combining Juniper’s travel technology expertise with the strength of Air Canada Vacations, Air Canada’s vast global flight network and its Aeroplan loyalty program, we are creating the conditions for a more connected travel journey that offers customers greater choice and flexibility while giving travel advisors better tools to serve them.”
The Juniper-powered booking platform will serve as a key enabler of Air Canada Vacations’ enhanced travel experience, connecting more of the travel journey and supporting a simpler, more responsive way of working.
Over time, these capabilities are intended to give travellers and travel advisors broader access to travel products in one place, greater flexibility to customize vacations, enhanced flight and ancillary options, stronger integration across Air Canada Vacations, Air Canada and Aeroplan, and more convenient digital self-service throughout the journey.
Travel advisors will also benefit from a more integrated platform, expanded product access and streamlined tools designed to support efficient service and business growth.
Juan Mateos, CEO at Juniper, said: “We are proud to partner with Air Canada Vacations at such an important moment in its evolution. Our scalable platform will help Air Canada Vacations expand choice, adapt to evolving customer needs and create a seamless travel planning experience for travellers and travel advisors alike.”
Air Canada Vacations and Juniper anticipate a multi-phased implementation and will work closely with travel advisors and partners to ensure a smooth transition.
