Travel Agent Appreciation

AC eUpgrades Make It Easier For Aeroplan Members

Air Canada is introducing improvements to eUpgrades in advance of the relaunch of its Aeroplan program on Nov. 8, 2020.

The improvements will make it easier for Air Canada Status members to use their eUpgrade credits, while improving the value and consistency of this market-leading benefit.

Mark Nasr, vice president, loyalty and eCommerce at Air Canada, explained: “We spoke with thousands of our most frequent flyers as we designed the transformed Aeroplan program, and we received feedback covering all aspects of the upgrade experience.”

Nasr continued: “We’re excited to put those ideas into action ahead of the Aeroplan relaunch on November 8. With these changes, we’re improving the value of eUpgrades, simplifying the program, and making it easier for our status members and their travel companions to enjoy a more comfortable trip.”

The eUpgrade improvements include:

  • Simplified eUpgrade Request Process – Beginning October 6, members or their travel agents can request upgrades when they book, or any time prior to check-in at or with Air Canada Reservations. When seats are available, members will clear automatically within their upgrade clearance window.
  • Simplified eUpgrade Requirements – Beginning today, all Air Canada fare options will be eligible for eUpgrades, with the exception of Economy Basic fares. Plus, members will be able to upgrade all Aeroplan flight rewards. What’s more, Air Canada has further simplified the eUpgrade requirements across its network, and in most cases reduced the credits and add-ons required for an upgrade.
  • eUpgrades for Companions – The transformed Aeroplan is built for families, with all-new features like Family Sharing and Status Pass. Our members told us how important it is to be able to share the experience of our premium cabins with their travel companions. With that in mind, beginning November 8, when seats are available, upgrade requests for companions traveling in the same reservation will clear with the priority of the member’s Altitude status – including at the airport.

These improvements to eUpgrades come in addition to Aeroplan Elite Status benefits already announced earlier this year.

For more on Air Canada eUpgrades, go to and for more on Aeroplan Elite Status benefits, check in at .



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