ACTA “Incredibly Disappointed”

Association Reacts To Sunwing Statement Indicating It Will Not Protect Commissions

ACTA said that it “is incredibly disappointed” by Sunwing’s decision not to protect commission on cancelled programs in Saskatchewan, Atlantic Canada, Northern Ontario, and other areas across Canada.

Sunwing advised ACTA yesterday (Jan. 25) in a written statement in response to repeated calls for a statement on its intentions.

Wendy Paradis, ACTA president said: “ACTA continues to call on Sunwing to do the right thing and protect commission and urges for immediate improvements to its agent communications to ensure clear, consistent, and timely sharing of information so that travel agents are aware of changes before, or not later than, their clients.”

Paradis added: “Travel agents are a crucial support to suppliers and have invested significant resources in planning and rescheduling and cancelling travel due to Sunwing’s decision and are now being told they will not be compensated for their work.”

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Posted in News, Tour Operators, Tourism Organizations, Travel Agents