ACV Expands FTC Validity

Air Canada Vacations is expanding the validity of future travel credits (FTCs), announcing that any FTCs issued for cancelled vacations due to COVID-19 will no longer have an expiry date. That change is in addition to the flexible changes that were previously announced in April which included the ability to transfer the credit to another person, and the ability to keep the residual value of the credit resulting from a fare difference.

Customers with cancelled Air Canada Vacations bookings scheduled to depart between March 4 and July 31, 2020, inclusively, will automatically receive a future travel credit with no expiry date. These revised credits will be sent to travel agents directly by email.

Nino Montagnese, managing director at Air Canada Vacations, explained that: “With the rapid changes we’ve seen over the last few months, it is abundantly clear that we must provide our travel partners and our mutual customers with more flexibility. This is why we’ve introduced future travel credits with no expiry date, ultimately giving customers greater peace of mind when they begin to think about their next travel plans.”

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