In a major move, Air Canada Vacations says it will allow travellers holding future travel vouchers the possibility of transferring those credits to another person.
ACV said that in response to the COVID-19 crisis, it has made a number of changes that include:
- The extension of the validity of the future travel credit.
- The possibility to transfer the credit to another person.
- The ability to keep the residual value of the credit resulting from a fare difference.
Nino Montagnese, managing director at Air Canada Vacations, explained that: “Our travel partners have always been a vital link with our mutual customers. While we’ve all had to adapt rapidly to our new realities, Air Canada Vacations’ goal remains to work in tandem with travel agents to meet the evolving needs of our customers.”
Montagnese continued: “To better support our travel partners, with your feedback, we’ve increased the flexibility of our future travel credits and made our procedures easier. I know these are uncertain times and I want to thank our travel partners for their support, commitment and expertise, all of which I witness personally every day.”
As a result of the changes, ACV will now automatically extend the validity of the future travel credit so that customers with cancelled Air Canada Vacations bookings scheduled to depart between March 4 and May 31, 2020, inclusively, will receive a future travel credit valid for 24 months from the date of cancellation. The revised credits will be sent to travel agents directly by email.
Customers will also now be able to choose to transfer the totality of their future travel credit to another person with no change to the validity of the credit.
For a customer who books a new package that is less expensive than the value of the future travel credit, any residual value from the lower fare will remain on the customer’s file for future use.
For cruise and group bookings, ACV says that it is continuing to work with cruise lines and hotel partners to ensure it can provide more flexibility to travel agents and customers based on each partner’s policies.
Additional information, agents should access their ACV&ME account.
Go to http://vacations.aircanada.com/ for more.