Agency Commission Must Be Protected, ACTA Says
In a statement issued yesterday (Jan. 11), ACTA has reiterated its position that travel agency commissions must be protected.
The association’s statement comes as it said it has received “overwhelming feedback from travel agencies and independent travel agents across Canada who have been impacted by Sunwing’s cancellations.”
ACTA’s statement reads:
“On Dec. 29, 2022, Sunwing issued a mass cancellation notice to travel agencies and independent travel agents, advising of the immediate suspension of all Saskatchewan flights until Feb. 3, 2023. Since then, additional cancellations in other regions have occurred.
This came at the height of catastrophic winter delays, with many customers already in-destination then in need of repatriation. Travel agents are incurring significant customer service obligations, and we are concerned that despite the tremendous amount of work completed by travel agents, commission might not be protected.
ACTA has received overwhelming feedback from travel agencies and independent travel agents across Canada who have been impacted by Sunwing’s cancellations. It is ACTA’s firm position that when a decision to cancel a travel program is made, travel agent commission should be part of the decision-making process, and commission must be protected.
We are in continuous contact with Sunwing’s leadership team, and ACTA will continue steadfast advocacy with all stakeholders to ensure fairness for travel agencies and independent travel agents.”
For more, go to www.acta.ca .