Describing the fires in BC as a “devastating situation,” Air Canada says that “our hearts go out to everyone involved.”
But the airline also advised that for people who are travelling during this difficult time, it’s offering assistance, ticket flexibility, reduced fares and more to travellers in affected areas.
The carrier said in a statement that if customers do not have a ticket and are seeking to fly from Kamloops, Kelowna, Penticton, Prince George and Williams Lake as a result of the state of emergency, Air Canada is providing an additional 25% discount, as well as waiving the advance purchase, to help facilitate travel from these communities to any destination in North America.
And agents can book their customers at http://www.aircanada.com/agents using the promotion code A3VRZAR1, or can call Air Canada Reservations (1-888-247-2262) for further assistance.
It notes that if customers have a ticket with Air Canada for travel to/from/via affected areas, for travel between now and July 22, they can change their flight without paying a change fee.
The airline’s Goodwill Policy can be reviewed at http://www.aircanada.com/agents or by contacting Air Canada Reservations at 1-888-247-2262.