Air Canada Launches Re-Designed Web Site


A more user-friendly and completely re-designed web site has been launched by Air Canada at

According to officials, the site now offers “a simple, intuitive user experience that is fully accessible across all devices and screen sizes, enhanced functionality and an easier-than-ever booking process.”

“Thank you to the thousands of customers and Air Canada employees whose feedback drove our redesign efforts,” said Lucie Guillemette, executive vice-president and chief commercial officer. “The site’s new features include an easier flight shopping experience by eliminating about half of the steps required to make a booking, enhanced accessibility for customers with special needs, and streamlined, simple and easier-to-find information. This also serves as a new foundation for improving Air Canada’s digital experience – over the coming year, we’ll be rolling out many new web site and mobile app features based on customer requests.”

In addition to having the most current, real-time operational information such as flight status and travel updates, also provides a range of online tools where customers can quickly and easily check in, or access a self-service re-booking tool when bad weather is forecasted to disrupt flights. is offered in seven languages – English, French, Simplified Chinese, Spanish, German, Japanese and Italian.