Air Canada Vacations Unveils New Commission Payment Policy

As it gears up for the winter season with the launch of its 2023-2024 Sun Collection with the release of its second annual Dream of Sun interactive digital brochure, along with preparations for its upcoming #ACVDreamMakers On Tour events, Air Canada Vacations launching new initiatives designed to strengthen its partnerships with travel advisors.

In a message to the agency community, Air Canada Vacations’ Vice President, Nino Montagnese writes: “The beginning of this year has been a busy and exciting time for us all as travellers are finally taking those long-awaited vacations. To further solidify our dedication to building stronger partnerships and ensuring shared success within the travel agent community, we are implementing concrete steps to support and empower our trusted travel agent partners with the tools they need to thrive in the dynamic travel industry.”

Montagnese advise agents that: “Effective immediately, Air Canada Vacations has implemented a new commission payment policy offering enhanced financial protection and stability. As part of this initiative, travel agents will now be entitled to receive standard commission on any cancelled individual bookings made 45 days or more prior to departure (Cancelled with Deposit), with the exception of cruise and group bookings.”

In addition, Montagnese told retailers that: “Air Canada Vacations will protect full commission on any schedule change that provides no option of re-protection and results in a cancelled booking. Unforeseen schedule changes are an occasional reality, and we understand the challenges that travel agents face when cancellations arise due to schedule modifications beyond their control.”

It was noted that in the event of unforeseeable and unavoidable Force Majeure situations that result in cancelled bookings, commission protection will not be applicable.

And that for the situation where customer voluntarily cancels the reservation due to their refusal to accept our offered alternatives, commission protection will not be applicable.

Montagnese also advised agents that this fall, ACV has introduced new functionality to its Flex Travel Tool that offers agencies greater visibility and control over their commissions payout, making it easier than ever to track and manage their earnings. Agencies will have clear visibility of all commissions paid and pending on their bookings, providing a comprehensive overview of their earnings.

As for its in-person, #ACVDreamMakers On Tour events, tour dates and locations are set for:

  • September 6, 2023: Halifax, Nova Scotia – Cedar Event Centre
  • September 12, 2023: Edmonton, Alberta – Marriott Hotel
  • September 14, 2023: Vancouver, British Columbia – Marriott Hotel
  • September 19, 2023: Montreal, Quebec – Congress Montreal
  • September 21, 2023: Toronto, Ontario – Universal Events

In closing his message to the agency community, Montagnese writes: “We thank you for your feedback. Rest assured, we are committed to consistently seeking input at every opportunity to enhance the customer experience, promotions and offers.  Our ambition is to better serve you and make Air Canada Vacations the first choice, every time. With this in perspective, stay tuned for more details on our new optional function to request auto-collection of the final payment on the customer’s credit card, similar to the initial deposit process.”