In a recent poll, RBC asked close to 1,300 Canadians whether they felt \”restricted, confused or neglected\” in their travel rewards relationship. The good news, RBC informed them, is that they\’re not alone.
When it comes to booking travel, the poll found that more than half (56%) of Canadians say their current travel rewards program does not allow them to travel on any airline they choose.
Linda Mantia, executive vice-president, Cards and Payment Solutions, RBC, said: \”Like any relationship, Canadians want to get the most out of their loyalty program, particularly when it comes to travel rewards. Booking travel with rewards points doesn\’t have to be complicated. If your current rewards program isn\’t working for you, maybe it\’s time to consider moving on.\”
In their current travel rewards relationship, the poll noted that Canadians have also indicated their rewards program is confusing (39%), the rules of the program seem to keep changing (38%), and they have had difficulty redeeming points (31%). For any Canadian that may suffer from any of these relationship blues, it may be time to find a new travel rewards card to have and to hold.
Mantia suggests considering the following when determining if you are in a healthy travel rewards relationship: Check for travel restrictions; Look for freedom, flexibility and choice; Not all points are created equal, so look for a program that has an easy-to-understand points system, points that are easy to redeem through a simple and intuitive redemption experience; Maximize rewards points access and utility.
\”To have a fulfilling travel rewards relationship,\” Mantia said, \”it comes down to being with a program that is easy and clear to understand, knows your needs and gives you the freedom and choice you deserve.\”
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