Canadian Business Travellers Ready For The Road

SAP Concur Tracks Top 5 Expectations Of Canadian Business Travellers

According to new research commissioned by SAP Concur, Canadian business travellers overwhelmingly want to return to get back to business and that means they want to get back on the road.

The report’s findings provide insights into how companies can prepare to meet the demands of travelling employees and ensure a responsible return to business travel.

A total of 3,850 business travellers in 25 global markets – including 250 in Canada – were surveyed with the top five Canadian findings including:

  • Canadian travellers are ready to get back in the airNearly nine in 10 Canadian business travellers are ready to resume travel in the next 12 months (89%) and get back to what they do best, including three in five who are very willing (59%). This is driven by travellers’ belief that they will suffer if their company does not increase business travel in the next year. However, to feel comfortable, they expect increased flexibility, marking changes in how they travel and do business. In fact, Canadian travellers are looking to mix time in the air with time off. A surprising 92% plan to add leisure travel to their business trips in the next 12 months and 50% say they’ll do so a quarter or more of the time (compared to 38% globally). 
  • Canadian travellers worry failing to resume travel will hurt their career and their livesFor many, business travel is tied to their career success and fulfillment — so much so that more than three-quarters of Canadian business travellers worry the inability to increase business travel will affect them personally (76%). Their personal career concerns include difficulty developing and maintaining business connections (49%), not advancing in their career (33%) and making less money (26%). And an alarming 85% of female business travellers fear personal or professional consequences if they don’t increase business travel in the coming year, significantly more than the 70% of men who say the same. As a result, almost two-thirds of Canadian business travellers (63%) say they are driving the return to the skies rather than their company — largely in part because they view their trips as opportunities to strengthen business relationships and broaden their horizons, and almost half of Canadian business want to make personal connections with customers and colleagues (49%). 
  • Flexibility is a top driver for Canadian business travellersIn a key departure from the narrative of the previous year, 73% of Canadian business travellers rank flexibility as a top-consideration for business travel, well ahead of vaccination-related demands at 65%. This includes everything from planning through the completion of their trips: business travellers cite being able to select their preferred accommodations (51%) and mode of travel (37%) as essential travel perks. Findings suggest structured policies are not an issue for business travellers provided those policies are up to date. Those whose company has a mandated travel policy (54%) or guidelines (32%) also see the ability to book travel directly on supplier websites as an essential benefit. 
  • Canadian business travellers do not want COVID-19 travel policies to stay in placeNearly 3 in 4 Canadian business travellers (73%) do not want their company to return to pre-COVID-19 policy. A third (33%) expect their company to adjust by allowing modifications to policies for health and safety. Business travellers with mandated policies (69%) or guidelines (51%) want looser restrictions. With greater flexibility, among other adjustments, they’d take trips closer to home (38% and 41%, respectively), stay at larger hotels (33% and 35%) and use their own car or rental instead of public transportation (40% and 24%).
  • Safety remains a priority, but Canadian travellers feel it’s a shared responsibilityLast year, more than one in three business travellers held themselves most accountable for their health and safety on a trip (33%), followed by the transportation providers (19%) and their employer (14%). Now, after experiencing the pandemic, one in four hold themselves most responsible (25%), followed by their company’s travel agency (21%) and their employer (19%). Canadian business travellers say prior to the trip — as they plan and organize all their bookings and safety protocol — is wearing on them: More than two in five Canadian business travellers (45%) say the most stressful stage of the business trip comes before the trip itself suggesting travellers need more support and more solutions for planning their trips. 

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Posted in Canada, COVID-19, News, Trends & Research