Agents' Choice 2019

Carnival Expands Pre-Cruise Purchasing Capabilities

Carnival Cruise Line has enhanced its “Hub App” with the launch of a pre-cruise purchasing functionality and online check-in for its North American-based ships.

The app’s popular “Pizza Anywhere” on board function is now available on 11 ships with a fleet-wide rollout expected to be completed later this year.

“At Carnival, we want to help our guests Choose Fun from the moment they book their cruise. The new features on the Hub App bring their vacation planning to the palm of their hand in ways that consumers have come to expect from great technology,” said Ron Dillehay, vice-president of booked guest e-commerce and guest experience for Carnival Cruise Line.

With the Hub App’s new pre-cruise capabilities, guests can now manage their booking, complete their online check-in, and conveniently purchase a variety of items and experiences before departure, including shore excursions, spa treatments, specialty dining reservations, WiFi packages and Fun Shop orders for stateroom delivery.

First available on Carnival Horizon and Carnival Vista, the Hub App’s popular “Pizza Anywhere” feature has been added to nine other ships, including Carnival Victory, Carnival Magic, Carnival Breeze, Carnival Conquest, Carnival Dream, Carnival Sensation, Carnival Glory, Carnival Ecstasy and Carnival Liberty.

With the “Pizza Anywhere” function, guests can satisfy their cravings at any time with the touch of a button. To place an order, guests simply click on the ship’s map to mark their location, take a selfie to identify themselves and select their desired pizza and toppings. Five hand-tossed pizzas are available: margherita, funghi, prosciutto, pepperoni and quattro formaggi.

Pizzas are cooked to order and delivered hot to the guest’s location on board. The cost is $5 per pizza and automatically charged to guests’ Sail & Sign shipboard accounts. With pizza delivery well in hand, Carnival is now working towards a pilot to expand “Pizza Anywhere” deliveries with the addition of beverages.

(https://www.Carnival.com)

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