Carnival Cruise Lines has unveiled an unprecedented new program that offers travellers a one-of-a-kind, hassle-free money-back guarantee when booking a Carnival cruise vacation. Designed to provide consumers with complete peace of mind, the “Great Vacation Guarantee” allows guests to end their voyage early and receive a 110% refund plus complimentary transportation home, along with a $100 shipboard credit for a future cruise, should they be dissatisfied with their cruise for any reason.
“The ‘Great Vacation Guarantee’ is designed to provide an assurance to those consumers who may be considering a cruise that we stand behind our product and, if they are dissatisfied for any reason, they have a simple and hassle-free means for receiving a full refund and more,” said Carnival president Gerry Cahill.
To exercise the guarantee, guests simply notify the ship’s guest services desk within the first 24 hours of the voyage to receive a full refund of their cruise fare plus an additional 10%, along with complimentary return air transportation from the next port of call, and complimentary ground transportation and hotel accommodations (if necessary), along with a $100 shipboard credit to be used on a future Carnival cruise. Carnival officials say they will fully handle all the necessary travel arrangements to make it a truly hassle-free experience.
The “Great Vacation Guarantee” is valid on all three- to eight-day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Canada and New England departing through April 30, 2015. The program applies to Canadian and US residents only and guests must possess a valid passport to return to the US by air. Carnival is promoting the guarantee through its travel agent partners, as well as a special section on its web site at http://www.carnival.com/vacationguarantee .