Encore Cruises has introduced a number of new enhancements to its online booking engine that will let agents dynamically package their clients' air and cruise components to create custom cruise vacations. Amr Younes, vice-president of Encore Cruises, said: "The system is now much more user friendly. These enhancements make the entire booking flow virtually seamless, enabling agents to book every aspect of their client's cruise vacation from start to finish." A key enhancement is that the system now offers the ability to book the air component alongside the cruise. "Agents booking through our...
Disney Cruise Line (DCL) is setting a new course in 2013 with a host of new itineraries, including an expanded portfolio of European cruises that will feature new destinations that will include Venice and the Greek Isles. As well, DCL will add a second home port in Florida, offering Caribbean sailings that will depart from the Port of Miami for the first time. With the addition of the Disney Dream and Disney Fantasy to its fleet, Disney Cruise Line said that not only can it take more families to more destinations around the world, it will also be enhancing the cruise options for guests...
Costa Cruises has released details of its refund plan for all guests who were on-board the Costa Concordia on Jan. 13, 2012. Costa Cruises said, in a prepared statement, that it will refund the full cost of the cruise, either directly or through the passenger's or passengers' travel agency. The company will reimburse all travel expenses incurred both reaching the port of embarkation and on the homeward journey, including any independent arrangements made for transfers. Any on-board expenses will also be refunded and any credit card charges will be credited to the account and any cash deposits...
Encore Cruises has picked Sabrina Greca to take on the newly created role of director, products & retail partnerships. Greca's appointment was annouced by Encore's vice-president, Amr Younes. Greca joined Thomas Cook last fall as a project manager and will now focus on product development and supplier relations for the Encore brand, as well as working closely with the company's key accounts on various initiatives designed to further grow its cruise business. She will be based at Thomas Cook's Montreal office and can be reached at [email protected]...
Prestige Cruise Holdings -- the parent company of Oceania Cruises and Regent Seven Seas Cruises -- has announced that effective immediately all ships will hold guest muster drills on the day of departure. Right now, all Oceania Cruises and Regent Seven Seas Cruises vessels hold muster drills on the same day of departure, with few exceptions. Robin Lindsay, executive vice-president of vessel operations for Prestige Cruise Holdings, explained that: "On just a handful of occasions the drill is held the following morning, primarily to accommodate late-arriving guests. However, in light of the...
Transat Distribution Canada (TDC) has received Royal Caribbean International's Partner of the Year award for 2011. Clearly pleased by the recognition, TDC's vice-president marketing and industry relations, Susan Bowman said: "This has always been such an important partnership and it great to be recognized. We have won this award due to the hard work by our network of over 2,500 travel consultants and our momentum is continuing to accelerate. This year, we look forward to being hosted on the Oasis of the Seas in April with over 120 of our travel consultants attending TDC's exclusive cruise...
Showcasing herds of zebras, grazing elephants and rivers teeming with exotic animals, AmaWaterways' African safari river cruises will debut this summer, exploring Africa's most renowned locations, including South Africa, Botswana, Kenya and Tanzania. Guests will have an opportunity to embark on the Zambezi Queen, a 28-passenger ship designed specifically for safari river cruising to maximize sightseeing opportunities. AmaWaterways' African cruises include the 16-day Stars of Africa, the 16-day African Sunsets and the 19-day Golden Trails of Africa. The tours bring the picturesque cities to...
MSC Cruises has announced that PortMiami will be its exclusive homeport for its Caribbean sailings as of fall 2013 pending approval by the Miami-Dade Board of County Commissioners. MSC operates a fleet of 11 cruise ships with its newest ship, the MSC Divina, scheduled to launch in May featuring the cruise line's "ship-within-a-ship"concept -- the MSC Yacht Club. Beginning in fall 2013, MSC Cruises, which now homeports out of Port Everglades, will join the PortMiami cruise line-up. The initial term of the agreement is for three years....
Prestige Cruise Holdings -- the parent company of Oceania Cruises and Regent Seven Seas Cruises -- has announced that effective immediately all ships will hold guest muster drills on the day of departure. Right now, all Oceania Cruises and Regent Seven Seas Cruises vessels hold muster drills on the same day of departure, with few exceptions. Robin Lindsay, executive vice-president of vessel operations for Prestige Cruise Holdings, explained that: "On just a handful of occasions the drill is held the following morning, primarily to accommodate late-arriving guests. However, in light of the...
Following the tragic Costa Concordia accident, Carnival Corporation & plc, parent company of Costa Cruises and nine leading cruise lines around the world, has announced a comprehensive audit and review of all safety and emergency response procedures across all of the company's cruise lines. Carnival Corporation & plc and the cruise industry as a whole have maintained an excellent safety record over the years. "However, this tragedy has called into question our company's safety and emergency response procedures and practices,"said Micky Arison, chairman and CEO of Carnival Corporation & plc....